Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To qualify for a return, the item must meet the following conditions:

  • It is unused and in its original condition, free from signs of wear, damage, or tampering.
  • It is returned in the original packaging, including all components such as inserts, content cards, manuals, or accessories.
  • The item is accompanied by a valid proof of purchase (e.g., order confirmation or receipt).

Please note that items that do not meet these criteria may be rejected and returned to the sender.

 

How to request a return

To initiate a return, please contact us at contact.othee@gmail.com with the following details:

  • Your full name and order number
  • A brief explanation of the reason for return
  • Clear photos of the item and its packaging (if applicable)

Please wait for our team to review and confirm your return request before sending any items back. Items returned without prior approval will not be accepted.

Once approved, we will provide:

  • Instructions for packaging and return shipping
  • A return shipping label (if applicable)

Note that if the return is due to a product defect, damage during transit, or an incorrect item sent, O-THEE will cover the return shipping cost.

For all other reasons (e.g., change of mind, accidental order, no longer needed), the return shipping cost will be the buyer’s responsibility and deducted from the refund amount, if applicable.

You can always contact us for any return question at contact.othee@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

For quality control and hygiene purposes, we are unable to accept returns on the following:

  • Opened or used audio content cards
  • Items marked as final sale or clearance
  • Digital gift cards or promotional vouchers

We kindly advise customers to carefully review product details before purchase. If you have questions about a specific item’s eligibility, please contact us at contact.othee@gmail.com prior to placing your order or initiating a return.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.othee@gmail.com.